Chicago couple annoyed by no-show contractor


CHICAGO (CBS) — A annoyed Chicago household reached out a few no-show contractor.

We recommended giving extra time to the corporate upsetting them.

Morning Insider Lauren Victory takes us inside an aged couple’s hectic look forward to home windows.

Ollie Mitchell takes satisfaction in her flowers however this 12 months, the backyard in her entrance yard disappoints her. The vegetation are rising as abundantly as normal. She mentioned it is as a result of she delayed gardening in anticipation of contractors trampling her beds. Mitchell and her husband Luke employed Home Depot to put in new home windows in May.

“They do all the leg work. You just relax and write them a check,” mentioned Mr. Mitchell, 85, of the gross sales pitch.

“I told him it sounded too easy,” mentioned his 77-year-old spouse.

The seniors signed a contract anyway and paid a deposit for $1,057. Mrs. Mitchell, an incredible grandmother, pulled her curtains down and moved furnishings out of the way in which for the set up appointment in June.

“She’s muscling the stuff around and then she’s fussing at me,” mentioned Mr. Mitchell.

Fussing as a result of the contractors for the home windows by no means confirmed up.

“I told the lady, ‘Listen. Y’all got to come. I got my house tore all to pieces,’” mentioned Mrs. Mitchell, recalling a telephone dialog with Home Depot.  

The contractors did not come the second time both so the Mitchells requested the shop in Alsip for a refund.

“He told me they had two more times to do this to me before I could cancel the contract,” Mrs. Mitchell mentioned.

Her husband chimed in, “Oh my God. What is wrong with you people? So then my wife is mad. That throws me off.”

Their daughter, Mattie Mitchell, acquired concerned but in addition acquired nowhere.

“There’s nowhere in the contact where it says that they’re allowed to no call, no show four times. Who would even agree to something like that?” mentioned the youthful Mitchell. She confirmed us a number of emails she despatched to Home Depot.

“Nobody has even responded to my email,” she mentioned.

A Home Depot spokesperson confirmed there isn’t a such coverage that dictates what number of reschedules have to occur earlier than a refund. The motive for the miscommunication is unclear.

The firm offered us this official assertion:

“This certainly isn’t the experience we expect for our customers, and we’re sorry this happened. We’re grateful for the opportunity to make this right.”

After CBS2 reached out, the Mitchells acquired an apology and a promise of a refund from Home Depot.



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