Insights from RE’FLEKT’s Implementation Team


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Our mission is to revolutionize manufacturing and trade general by constructing the primary really Augmented Workplace. We use know-how and to offer our clients with productive work and collaboration options that apply visible steering, real-time info, and distant communication. To us, implementing augmented workplaces for our enterprise shoppers is greater than sending a log-in e-mail and documentation, we take a hands-on method in direction of making certain they totally capitalize on our software program’s sturdy options. This week we sat down with our pre-sales and onboarding groups and mentioned their important function within the enterprise implementation course of for our shoppers.

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1. What does the everyday journey to a profitable implementation of REFLEKT ONE or Remote appear like for our shoppers?

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Laurenz, REFLEKT Remote Product Owner:

In order to efficiently set up AR functions for an enterprise, the implementation standards should first be outlined collectively. Then we glance to reply the query of how this criterion will be solved by way of using AR.

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In the best implementation, the method is normally lean. We attempt to undergo 3 phases with our clients [for Remote], These are Scoping (trial + begin of the license and get to know the essential capabilities, in addition to the use case), Dive-in (in-depth explanations and variations, appropriate for the use case) & Ready to Go (ongoing assist) , whereby the client already is aware of every thing and is already utilizing the software program).

We have additional helpful articles particularly discussing our course of, for these :

https://www.re-flekt.com/blog/six-steps-to-leverage-your-remote-support & https://www.re-flekt.com/blog/what-is-the-right- remote-support-and-collaboration-tool-for-you

Andreas, Augmented Reality Solution Expert:

[For ONE] In the start, we pursue the trail of making a bundled answer for our clients. This means beginning with POCs [proof of concepts], For their first contact with REFLEKT, we provide clients the mandatory licenses and assist them by way of their full POC part. We kick off with a multi-day workshop, transfer to bi-weekly appointments and incorporate common assist all through.

In this manner, we at REFLEKT make sure that our shoppers’ don’t lack something and don’t fear that they’ll obtain something wanting success by the top of their POC interval. The common suggestions for this method could be very optimistic and appreciative. This normally results in the choice to completely implement REFLEKT ONE throughout the enterprise.

2. What are among the main challenges shoppers face and the way do you assist shoppers to beat them?

Laurenz:

Challenges for patrons typically come from two instructions.

First, what drawback do they need to resolve by way of REFLEKT Remote or ONE? For instance, do they need to enhance first-time repair charges or cut back journey prices (particularly essential by way of Corona)? Second, there are at all times onboarding challenges in introducing new software program, particularly fashionable ones that aren’t already recognized or accepted out there. There will be small hurdles just like the set up, lacking possession rights on the pc, or it’s a must to name IT to unlock ports & IP addresses.

The greatest technique to assist the client is to offer the necessities prematurely and to remain in shut contact. After this has been efficiently established, the customers should be launched to the software program. Short conferences through which coaching is given or info materials is made accessible are useful on this. It is especially fascinating for customers when examples are on condition that they’ll use as a information and from which they’ll study, in addition to receiving inspiration about doable potential areas of utilization that they haven’t but thought-about.

Vanessa, Augmented Reality Solutions Engineer:

When they need to implement ONE:

The CAD information will not be accessible: we assist them talk with their machine producers to arrange. The shopper doesn’t have assets (technical documentation specialists or in any other case) to create content material: we provide companies to offer the lacking assets and assist train them how AR is forward-looking and helpful for the longer term. New know-how is just not used successfully or understood by each end-user: we take a look at the created content material with end-users and gather suggestions on methods to enhance and obtain success transferring ahead.

3. How do you method supporting shoppers in getting essentially the most out of their software program implementation?

Andreas:

In order for our clients to get one of the best out of our software program, we accompany them from the start on their technique to implement the software program fully. This is just not solely about educating them methods to use the software program but in addition about getting them interested by ideas for augmented actuality that won’t but exist. With our software program, there are novel, completely different options that they’ll incorporate into their content material that supply added worth. We take the time to hearken to our shopper’s concepts and ideas, after which add our experience and present them new and extra prospects with our software program to allow them to get one of the best out of it.

Vanessa:

We method shopper assist general by:

Starting with a scoping, coaching, and acceptance workshop. We need to allow clients to study shortly [after two months] how AR brings worth for them. Holding common, weekly assist conferences to find out progress and issues. Defining their use case and supporting their concepts with our AR expertise and doable methods of implementation.

4. What are some ideas you’d give to potential shoppers to assist them determine whether or not or to not use augmented actuality software program?

Vanessa:

We advocate that every one shoppers begin figuring out if they need to use REFLEKT ONE by:

Defining a particular use case, together with accumulating current CAD information and documentation. Collecting current knowledge. Collect current materials relating to processes and work out principal ache factors. Define accessible assets (potential authors and future homeowners of AR initiatives).

5. What ought to potential shoppers know earlier than they signal on the dotted line?

Andreas:

They ought to know that content material creation for Augmented Reality is just not finished with a easy one-click answer. It takes a little bit extra time to study at first and this isn’t solely associated to studying our software program but in addition the implementation of the concepts and ideas normally requires a brand new mind-set or slightly a rethinking and letting go of previous paper documentation.

It can be essential to know that we use CAD knowledge as a foundation to which the client ought to have entry.

6. What has been your favourite enterprise challenge at RE’FLEKT to date?

Laurenz:

Medtronic Ireland is value mentioning. In Ireland, they’re utilizing REFLEKT ONE specifically and are placing plenty of effort into creating content material to assist completely different processes.

Andreas:

I couldn’t say that I had a favourite challenge, however what I bear in mind most is working with our shopper Volvo Trucks – Great individuals, nice concepts, and funky showcases if you see AR on these enormous vans. And Siemens Healthineers. The latter was even a SIEMENS Teamcenter – REFLEKT ONE integration collaboration, which a really valued colleague from SIEMENS Digital Industry (Enzo Muschik) and I labored on from begin to end. The cooperation with Enzo and the client was wonderful and enjoyable from minute 1.

Enterprises need to repeatedly re-evaluate their software program to see whether it is nonetheless related. Technology is advancing so shortly that a lot shall be out-of-date in 2-3 years. We at RE’FLEKT assist our shoppers keep forward of the curve with instruments that allow their workforce to upskill shortly and collaborate immediately. When we roll out new options, we make sure that these new functionalities instantly attain our shoppers and we assist them put them to make use of in the best method. If you’re curious to get began with augmented actuality, get in contact with us in the present day.

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