‘It’s madness’ – Customers complain of points after Chicago-area financial institution merger


CHICAGO (CBS) – More than every week and a half after a financial institution merger between First Midwest and Old National, prospects mentioned it is a massive, irritating mess.

They complained of debit playing cards that do not work and locked on-line accounts.

CBS 2’s Suzanne Le Mignot dug into the issue and why individuals simply need entry to their accounts.

Old National Bank mentioned the merger, which was accomplished on July 11, concerned the accounts of greater than 300,000 purchasers at over 100 banking facilities, largely within the Chicago space.

Customers we spoke to mentioned the transition was undoubtedly not as seamless as promised.

“I’m just tired of it!,” mentioned Donna Harris, an Old National Bank buyer. “It’s insanity.”

She and Kersta Ketchum expressed their frustration after their financial institution, First Midwest Bank, merged with Old National Bank.

“I had been locked out of my account and I couldn’t do anything until the 48 hours had passed,” Harris mentioned.

So when did Harris get entry to her account?

“Tuesday, of this week,” she mentioned.

Ketchum mentioned she’s been unable to achieve anybody at Old National Bank by cellphone.

“Having to hold on to the line and the line’s just busy,” Ketchum mentioned.

CBS 2 known as and heard this message:

“Due to the continued high call volume, you may experience waits of 45 minutes or more.”

First Midwest Bank prospects had been went details about the merger. It mentioned the transition would begin July 8 and finish July 10, with the objective, because the letter mentioned, to make this transition “as seamless as possible.”

On Monday, July 11, everybody would turn into Old National Bank prospects.

The day after the merger was full, One National Bank prospects took to social media.

On Facebook, a group group member advised individuals to not take their frustration out on financial institution staff and to cease “treating people like garbage.”

Ketchum, who lives in Indiana, mentioned she drove to Old National Bank branches in Monee and Country Club Hills with the hope of avoiding lengthy traces, simply to withdraw cash.

“You have to wait, got like 10 to 15 people in front of you,” she mentioned. “I sat there for like 45 minutes to an hour.”

Ketchum mentioned she’s not been in a position to entry her accounts on-line.

“I had to come to get my online banking set up,” she mentioned.

Maria Mesa got here to the Old National Bank location in Lincoln Park on behalf of her cousin, who’s in Mexico and might’t entry his account on-line both.

“He just wants to see his transactions, his activity, just to have control over his money,” Mesa mentioned.

A financial institution spokesperson mentioned some prospects had been locked out of on-line banking accounts  as a result of the precise password was not entered. For safety functions, they may not reset it manually.

Client service name facilities and banking facilities have been serving to prospects with the problem. Some debit card customers additionally skilled issues and that’s being addressed too.



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