Master your phone calls with a 1300 number and live answering service


Even in the digital age, phone calls are still the lifeblood of many businesses. Phone calls are where sales are made, and deals closed. So, ensuring your phone lines are set up to be promptly answered by the right person is vital. 

A great way to ensure that you never miss a call is to pair your 1300 number with a live answering service. A 1300 number is a 10-digit number that customers can call anywhere, anytime. Calls made to a 1300 number can be routed to a landline, mobile, or office phone.

A 1300 number makes your business look professional and sound credible. It’s a powerful tool that does so much for your business. Now, imagine how impressive your brand would be if your 1300 number was paired with a live telephone answering service. Here’s how it works.

Forward calls to a dedicated receptionist

Calls made to a 1300 number can be routed to a dedicated receptionist. This way, you don’t miss out on important customer calls. All calls made to your business number are answered by a professional. You can also set a pre-recorded intro message for all incoming calls before a live operator answers.

Forward overflow calls

Whenever you fail to answer a customer’s call, you’re giving off the impression that they don’t matter. Missed calls are clearly something you must avoid. Pair your inbound 1300 number with an answering service so that you won’t miss out on important calls. Plus, the overflow function guarantees that all calls are answered and handled professionally. You can also route after-hour calls made to your 1300 number to a phone answering service.

Forward calls via an IVR

Make the process smoother for your customer with a 1300 number and a pre-recorded voice prompt as well that instructs them on the steps to take. With the help of an IVR prompt, it ensures that all calls are routed to the right department, especially when they need to be redirected at once to a call answering service.

A 1300 number and live answering service when paired together help your business become more responsive to customers. And, combining these two services offers numerous benefits not only for your clientele but for your business as well. How?

1. Boosts customer satisfaction

It’s no surprise that customers would rather speak to a live person than be greeted by an automated machine response. Callers appreciate talking to an actual person who is more than ready to attend to their needs. This boosts customer satisfaction that, in turn, boosts your business as well. A satisfied customer is most likely to recommend your service to someone else.

2. Handles calls efficiently

Have you ever been interrupted by a call during an important meeting? With a professional answering service, you don’t have to worry about getting cold calls because a live operator handles all of them. Depending on your set-up, you can choose to have the call transferred to you right away or schedule another time for a follow-up call.

3. Keeps operating costs at a minimum

With live phone answering services, you don’t have to worry about hiring or even training staff members to answer calls. It’s because the service already employs professional Australian-based operators to answer on your behalf. Plus, getting a virtual answering service is way cheaper than hiring an in-house receptionist.

To learn more about how a 1300 number and live answering service can serve your business, visit or contact us at 1300 255 835. Alltel can bundle a live answering and 1300 number solution from just $35 per month.


Source link

Comments are closed.